“Why so serious? Let’s put a smile on that face!”
That was the famous quote from Joker. Trust me; after you watch through the whole show, you would absolutely love Heath Ledger. And if the DVD or Blu-ray comes out, trust me that you really need a discount home theater seating to really enjoy this movie to the max.
*Warning: Spoilers ahead*
I guess it shouldn’t come as a surprise that the last past 2 weeks has been the most hectic day of my live. Aside from preparation to support our large account customers on our new product, the psychology of moving boxes seem to have taken its toll on my body.
Back to the idiotic technical adviser, she started a war that she shouldn’t have. Unknown to me, there were bickering emails sent back and forth amongst her and the team leader and it seems that she managed to piss some of the manager. The guy came to me, with an email and asked me to list out what she lacked in performing in the technical department.
Technical Support is a civilized department where people don’t just shoot you off. They gave you time to prepare information for the last stand in any war. To me, I have put what I thought would be the most truthful insights: she has zero knowledge in technical expertise, despite of various training she went through.
I even put there that she should be a fashion adviser or make-up artist, not working in a technical front line where split second decision coupled with experience in technical knowledge is vital to keep the customers happy.
This is a very typical week for me. When I logged in already I need to clean up people’s shit especially when it comes from people who claimed to be technical savvy but does not know the difference between IP address to a MAC address.
What happens when an idiot is trying to handle a difficult case, so for example configuring a monitor? The answer is something that has boggled me for a long time. You see, we received a bunch of monitors that has repeated issues, like flickering and having lines. Unable to fathom what was replaced and following blindly of what our technical page said, she couldn’t understand why problem wasn’t resolved in the first place. I don’t blame her for being stupid but I do blame her for what she does next.
She threw the case back to the call taker, asking him to handle this case because she couldn’t offer any explanation.
The call taker was pretty pissed considering that this case should be handled by a high level technical experience person. She wasn’t what I would call smart. All she ever does is try to look pretty to impress her boss while following documentation to the book. All I can say is that it’s pretty dumb to operate in the real world.
The solution is pretty simple actually; compare the resolution that the customer set and cross reference with the optimal resolution on our monitor. It’s not as if we asked her to fix an AC compressor or something…
All she needs to do during that moment of truth is to seek knowledge from another fellow technical person. Even she failed as doing that. She failed being a human being as well as a technical adviser.
For the past week, I can’t seem to login into my Wordpress admin page. Initially I thought I installed it incorrectly when I upgraded from Wordpress 2.5 to 2.6. The problem didn’t only stop there. I had trouble especially when entering text, the form would go blank and I couldn’t fill in anything afterwards.
I reinstalled my Wordpress. I even tried removing the database and reinstate them and the issue remained.
I thought this page would need to foreclosure as I clear off all the stuff and recreate my blog.
Finally I found out from my web space provider that I’m using a badly coded theme. So far it’s been a week and every page seems to work fine without indication of any trouble. What a week for me.
Get your latest cute girlfriend, Suesan 1.0 at your nearest store today.
I recently had the honor of doing a photo shoot with this young bubbly girl. Interestingly enough, she has funny bone all over her and even the smallest subsequent action warrant a burst of laughter from her. The weather was overcast for the whole day and therefore we have lots of idea on how to handle our shots.
Some of her shots even attracted an attention of an elderly man waiting for a bus!