Anything Can Go Wrong

I recently heard our company is taking a dip in earning and have been losing money. Want to know why?

1. We got too many process which waste our valuable time. I’ve got so many things to do and they asked me to attend various non important meetings. I might as well talk to talking watches to waste my time. Different department always want us to help them to hit their goal, but they always forgot that our first priority is to the customer, not to them.

2. Wrong resources segregation. Some of the departments are too free while we got too many shit to do.

3. Too many red-tapes. You would think that red-tape would improve the process but in our side, it would actually slow down our work. You need to attend this sort of meeting and some of the meetings don’t even need our presence.

4. And to make things worse, if you don’t attend meeting, people don’t know you and therefore, it would impede on your performance in the future. Pretty stupid huh? They want you to do less to climb the corporate world.

You know what they should do? Remove all the managers, take them off, fire them and then rehire totally different but capable people to lead the department.

I guess I’ve been giving myself some blogging holiday. Last I checked, it’s exactly 1 month since I did my last blog and I guess you can say I’ve been goofing off. Truth to be told, goofing off is hardly the word to describe my situation.

On the contrary, life has been so busy that I don’t know where to begin. Every day it seems my creativity for words has left me due to so much work that I was exhausted by the time I reach him. It seems that every time I tried going into writing a new post, creativity stuck me and I cannot proceed on further.

I guess stopping to blog for one month really give me the time to relax, to think about my life ahead, what I’ve been doing.

My company underwent some sizable reorganization and it seems it affected some other teams badly. Some colleagues would be relocated and others might actually lose their job. What happens if the same thing happens to me? Should I just become some futures broker? Maybe I should. Since blogging these days couldn’t earn me as much, I would think that would at least pay for my house and car.

Shit, I don’t know what to think these days. Already my job is robbing me of my creativity and my job insecurities as well? Shit. Let me get my train of thoughts together for the next post.

I guess it shouldn’t come as a surprise that the last past 2 weeks has been the most hectic day of my live. Aside from preparation to support our large account customers on our new product, the psychology of moving boxes seem to have taken its toll on my body.

Back to the idiotic technical adviser, she started a war that she shouldn’t have. Unknown to me, there were bickering emails sent back and forth amongst her and the team leader and it seems that she managed to piss some of the manager. The guy came to me, with an email and asked me to list out what she lacked in performing in the technical department.

Technical Support is a civilized department where people don’t just shoot you off. They gave you time to prepare information for the last stand in any war. To me, I have put what I thought would be the most truthful insights: she has zero knowledge in technical expertise, despite of various training she went through.

I even put there that she should be a fashion adviser or make-up artist, not working in a technical front line where split second decision coupled with experience in technical knowledge is vital to keep the customers happy.

This is a very typical week for me. When I logged in already I need to clean up people’s shit especially when it comes from people who claimed to be technical savvy but does not know the difference between IP address to a MAC address.

What happens when an idiot is trying to handle a difficult case, so for example configuring a monitor? The answer is something that has boggled me for a long time. You see, we received a bunch of monitors that has repeated issues, like flickering and having lines. Unable to fathom what was replaced and following blindly of what our technical page said, she couldn’t understand why problem wasn’t resolved in the first place. I don’t blame her for being stupid but I do blame her for what she does next.

She threw the case back to the call taker, asking him to handle this case because she couldn’t offer any explanation.

The call taker was pretty pissed considering that this case should be handled by a high level technical experience person. She wasn’t what I would call smart. All she ever does is try to look pretty to impress her boss while following documentation to the book. All I can say is that it’s pretty dumb to operate in the real world.

The solution is pretty simple actually; compare the resolution that the customer set and cross reference with the optimal resolution on our monitor. It’s not as if we asked her to fix an AC compressor or something…

All she needs to do during that moment of truth is to seek knowledge from another fellow technical person. Even she failed as doing that. She failed being a human being as well as a technical adviser.

The bathroom faucets opened as I really need to clear my head.

Apparently there’s a slight reorganization in my team and I seem to be destined to work that that particular backstabbing manager. While everyone is ‘congratulating’ me, I made my own plans to make sure everything goes as well.

It’s particularly hard to work with a guy who has PMS nearly every day.

It’s a miracle that I can survive his onslaught for nearly a year when I last worked with him. Practically every day is filled with backstabbing mails that my boss filled me in until he nearly decided to throw me to the wolves.

Another bad thing is one of the guys are also transitioned to the team as well. This guy practically has no backbone and would require to ask even the most minor detail. Micromanaging might not be my strong suit but I think being adults, you should micromanage people. You only micromanage people during the beginning of the phase but this guy being in the support for nearly 2 years would always approach me and ask trivial questions.