Remember how I ranted so much since I was previously in Technical Support? Yes, the reason for that is because I was swarmed with work because there are too many things to do. Most people shove their responsibility to your throat because they are unable to do it by their own. Some do not have the courage finds it necessary to bother you with every little bit of question.

By far the worst ones are the one treating you like a god damn Messiah.

So how have the new job been handling? Fairly well, I supposed. The job keep coming in but somehow I can manage and everything is within my expertise. Although it has the lackluster and little grandeur to it but I supposed it couldn’t be helped.

I don’t mind the work, just that I really hate people’s attitude in working. Here, they only come to you when they are really stumped and they have tried their best and always willing to learn. That’s how every work place supposed to be.

In Tech Support, everything seems to dull you because the people always not willing to put the extra mile to their work. Or because they are just too scared to make their own decision. Or perhaps other reasons that I can’t figure out.

Some people just don’t know when to let go. I’m still receiving email on the case that I followed millennia ago concerning a system that is already out of warranty. The solution is simple: if the customer wants us to repair, pay to upgrade your warranty service. Don’t expect us to be a charity. Would it be my fault if I have provided a solution to the customer but he didn’t like it?

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Some people are somehow not email-literate. You know it the moment you see people start asking you to repeat something you have done before. As much as I hate to repeat myself, somehow some people are just too idiotic to even bother reading their mail and understanding the content.

1. Customer’s software went super nova. He wanted us to take responsibility or else he will sue us.

2. A quick look revealed that one of our software has to be registered the moment he received the system. Apparently he didn’t and the software subscription ended after 30 days. Somehow this customer always has this mindset that software will work automatically because they didn’t even bother to check on the software’s status.

3. Customer’s stupidity aside, the sales are in panic because the customer wants to take this to legal.

4. I told sales that we have already done what we had to. If customer wanted the professional service, he should have gotten our premium support, or even maybe getting his IT to give us a call. Above all, I gave them a solution: contact the software manufacturer about their problem and they will provide the solution. The reason why they should go to the software manufacturer directly is that they will get their CD-Key to authenticate them as the customer and will then proceed to render their support.

5. Somehow there was no communication between the sales, the customer and this stupid manager who constantly asking me to call the sales to explain the situation.

6. Sales obviously read my mail but couldn’t understand what it does, went back to this manager asking him to provide a support to the customer.

7. In the end the manager kept asking me to get back to the sales.

8. Finally, I wrote in the mail: “Read my instruction first before doing anything else. It explains who the customer should call to get the relevant support.”

9. Back to step 5.

It’s one of those days again where I found myself to be extremely busy, not because it’s my work but because it is customary for people to ask me to perform miracle for them.

After it seems like 3rd or 4th replacement of motherboard, these people would actually though the motherboard is the same problem causing this particular issue where they can actually use their brain to figure out what could be the cause of the issue. But no, somehow deep inside the recess of their mind, they find the need to actually consult me, believe me to consult the depth of mystical world of the universe to conjure an answer to them.

Or better yet, they are just too lazy to think for themselves and always expected me to provide an answer, even to the point of teaching them how to fuck.

You know what… fuck them all.

I’m tired that everyone come referring to you as if you’re all powerful being in the universe and that by doing some mistake I can enact some retribution that will end their lives.

Why can’t they leave me alone?

I just want to stay there and complete my freaking report and these jokers have to make it their mission in life to ask me questions every 2 minutes and if I’m eating lunch, they felt like their world is meaningless and they would go tell their customer to commit suicide.

Update: Some fella keep calling me asking to buy insurance saying that they know me. JUST GET THE HELL AWAY FROM ME! I WANT MY FREAKING PRIVACY!