Some people just don’t know when to let go. I’m still receiving email on the case that I followed millennia ago concerning a system that is already out of warranty. The solution is simple: if the customer wants us to repair, pay to upgrade your warranty service. Don’t expect us to be a charity. Would it be my fault if I have provided a solution to the customer but he didn’t like it?

Screw the customer. And for the matter of fact, screw the fella for persisting to get me to do his bidding.

Right now after visiting my old team, I can see this disease infecting most of the old guys. Most of them were good but sometimes it was the work of the previous manager that did his job so well that they felt the after being screwed over, even when the manager has already left the team.

I’m sad to say that my nine years in tech support wasn’t a pleasant one. They are full of petty, deceitful and lazy people who want to take advantage of climbing the corporate ladder. Those who really put their efforts are largely ignored because they didn’t mingle well with the management group.

It’s just sad to see what has happened to the department.