Some people are somehow not email-literate. You know it the moment you see people start asking you to repeat something you have done before. As much as I hate to repeat myself, somehow some people are just too idiotic to even bother reading their mail and understanding the content.

1. Customer’s software went super nova. He wanted us to take responsibility or else he will sue us.

2. A quick look revealed that one of our software has to be registered the moment he received the system. Apparently he didn’t and the software subscription ended after 30 days. Somehow this customer always has this mindset that software will work automatically because they didn’t even bother to check on the software’s status.

3. Customer’s stupidity aside, the sales are in panic because the customer wants to take this to legal.

4. I told sales that we have already done what we had to. If customer wanted the professional service, he should have gotten our premium support, or even maybe getting his IT to give us a call. Above all, I gave them a solution: contact the software manufacturer about their problem and they will provide the solution. The reason why they should go to the software manufacturer directly is that they will get their CD-Key to authenticate them as the customer and will then proceed to render their support.

5. Somehow there was no communication between the sales, the customer and this stupid manager who constantly asking me to call the sales to explain the situation.

6. Sales obviously read my mail but couldn’t understand what it does, went back to this manager asking him to provide a support to the customer.

7. In the end the manager kept asking me to get back to the sales.

8. Finally, I wrote in the mail: “Read my instruction first before doing anything else. It explains who the customer should call to get the relevant support.”

9. Back to step 5.