I guess it shouldn’t come as a surprise that the last past 2 weeks has been the most hectic day of my live. Aside from preparation to support our large account customers on our new product, the psychology of moving boxes seem to have taken its toll on my body.

Back to the idiotic technical adviser, she started a war that she shouldn’t have. Unknown to me, there were bickering emails sent back and forth amongst her and the team leader and it seems that she managed to piss some of the manager. The guy came to me, with an email and asked me to list out what she lacked in performing in the technical department.

Technical Support is a civilized department where people don’t just shoot you off. They gave you time to prepare information for the last stand in any war. To me, I have put what I thought would be the most truthful insights: she has zero knowledge in technical expertise, despite of various training she went through.

I even put there that she should be a fashion adviser or make-up artist, not working in a technical front line where split second decision coupled with experience in technical knowledge is vital to keep the customers happy.