“We pay for other people’s incompetence.” - unknown quote

I’m pissed when some ruffian-looking idiot walked around with clip on earrings pretending to be cool suddenly asked me a question but expected a different one.

Ruffian: “So what do we need to do to solve customer’s problem?”

Me: “There’s no way to recover from Windows password. If customer lost it, he could either check with Microsoft or else he need to prepare to lose his data.”

Ruffian: “No! There should be a way to recover customer’s data.”

Me: “Not unless Microsoft wants to make this a hack-proof operating system…”

All of a sudden, I’m not sure why Ruffian here would get all jiggy up and it seems that he would actually lick the customer’s boot.

Ruffian: “This is not fair to the customer!”

Me: “Since when it’s fair when it comes to using Microsoft products?”

Ruffian: “No, you have to solve the customer’s problem!”

Me: “When did you last got your hearing checked?”

And because he couldn’t defend the company policy regarding lost password, the imbecile actually told customer that we can resolve this, albeit taking a longer time. I’m excited to see how this is going to turn out.