Today, I finally realized our Customer Service department has to be the most incompetent people that my company ever bred. Here’s a case where customer demanded something that is out of our scope of job. Let me put it in a milder term:

1. Customer brought a Proton Saga.
2. Customer found that the Saga’s engine could die of suddenly.
3. Customer comes to mechanic.
4. Mechanic convinces the customer for a repair.
5. Customer didn’t want a repair but a Proton Perdana replacement.
6. Mechanic went to speak with Customer Service, since replacing a Proton Saga to a Proton Perdana is way out of their hands.
7. Customer Service ask Mechanic to convince customer for a repair.

It’s kind of stupid right? It’s because customer refusing a repair, that the mechanic decided to go to the Customer Service. If customer wants a repair, you’d think that they would waste their time to go to Customer Service?

I would think getting auto insurance would be simpler than dealing with these kind of people.

Anybody heard of audio books before? They’re basically a narration based on the book. For example, you love Michael Crichton’s Next and you’re lazy to read. So what you do? You get the audio book - where they read the whole book’s content for you.

I know it’s kind of funky but I can see only two advantages. You can listen to story books while you’re doing something else (like wanking). Second, you don’t have any hands to pick up the book. Then again if you don’t have the hand, how are you going to activate the computer?

I’ve got Bill Bryson’s A Short History of Nearly Everything and I find listening to it can be pretty tedious. I rather have a book to read when I’m doing my daily business in the toilet.

The last time I was being nice, I was being swamped with work that wasn’t even mine.

You see, I’m trying to be an asshole in the office by not rendering assistance when needed. I tried repeatedly being rude to the people who ask for my assistance. My ultimate goal is to get them to leave me alone.

Now, it seems that they are more and more request coming my way. Like I said, these people expect me to perform miracle. As if I’m offering free wholesale fashion jewelry.

I told these people off, that they are going the wrong channel by talking to me. And yet, upon rejecting, two more requests sprung up asking me over that same issue the last person is handling.

Once in a while, you will arrive at a crossroad which you don’t know where to turn. This happens primarily when something tragic happened to you and you tend get confused.

While I try not to put myself on sale or something but I learned the hard way that doing the right thing sometimes isn’t doing the right thing.

I was involved in a project where I was writing some PHP for the front end compression code my friend was working on. Here’s the theory, what if you can use SQL database to ‘compress’ the data and expand it on client side? I’m not a library file writer nor do I have any idea how this really works but it supposedly to run as one of your Windows service.

It happened when my friend released this as free software in the community. We know that someone would just rip our code and claim it for their own. We’re cool with that because this is the foundation of free software.

Read more »

I recently heard our company is taking a dip in earning and have been losing money. Want to know why?

1. We got too many process which waste our valuable time. I’ve got so many things to do and they asked me to attend various non important meetings. I might as well talk to talking watches to waste my time. Different department always want us to help them to hit their goal, but they always forgot that our first priority is to the customer, not to them.

2. Wrong resources segregation. Some of the departments are too free while we got too many shit to do.

3. Too many red-tapes. You would think that red-tape would improve the process but in our side, it would actually slow down our work. You need to attend this sort of meeting and some of the meetings don’t even need our presence.

4. And to make things worse, if you don’t attend meeting, people don’t know you and therefore, it would impede on your performance in the future. Pretty stupid huh? They want you to do less to climb the corporate world.

You know what they should do? Remove all the managers, take them off, fire them and then rehire totally different but capable people to lead the department.